NY Manufacturing Extension Partnership

Sotek, Inc. Gets Help with Internal Audits, Leading to Increased Revenue

Sotek, Inc. logo

Success Story Powered by New York MEP Regional Center Insyte Consulting

Sotek, Inc. is a 35-year-old family-owned manufacturer of precision metal stampings, stator and rotor assemblies for electric motors and generators based in Buffalo, New York. Although the company is ISO 9001:2015 certified, it has struggled to complete internal audits. This put their certification and potential revenue from customers at risk. To help in this regard, Sotek engaged Insyte Consulting to help them complete their audits.

During a key customer audit, the auditor recognized and noted the quality and detail of the internal audits that had been performed. This further solidified Insyte’s fundamental role in the success of our quality management system.

— John Maurer, President
Results of the engagement included:
  • On-time delivery has increased and consistently met the goal of 95%.
  • Scrap rate has improved and is now < 3 PPM.
  • Retention of sales due to retaining ISO registration is 50% of all sales.
  • New sales to customers who require ISO certification is 100% of all new sales.


Read the full story on the NIST website here.